1. Delivery to the European Union
A. DPD Classic International
Zone 1 - Greece, Bulgaria, Romania, Hungary, Poland
Bulgaria - 6 Euro
Greece - 8 Euro
Hungary - 6 Euro
Poland - 5 Euro
Romania - 3.50 Euro
* delivery in 3-5 days
** handling time - two working days
*** free shipping for order over 200 Euro
Zone 2 - Austria, Germany, Italy, Slovakia
Austria - 19 Euro
Germany - 19 Euro
Italy - 19 Euro
Slovakia - 20 Euro
* delivery in 5-7 days
** handling time - two working days
*** free shipping for order over 300 Euro
Zone 3 - Belgium, Czech Republic, Croatia, Denmark, Estonia, Latvia, Lithuania, Luxembourg, France, Netherlands, Slovenia, Spain
Belgium - 25 Euro
Czech Republic - 25 Euro
Croatia - 26 Euro
Denmark - 26 Euro
Estonia - 26 Euro
Latvia - 26 Euro
Lithuania - 26 Euro
Luxembourg - 26 Euro
France - 25 euro
Netherlands - 25 Euro
Slovenia - 26 Euro
Spain - 25 Euro
* delivery in 7-10 days
** handling time - two working days
*** free shipping for order over 300 Euro
Zone 4 - Finland, Portugal, Sweden
Finland - 35 Euro
Portugal - 35 Euro
Sweden - 35 Euro
* delivery in 7-10 days
** handling time - two working days
*** free shipping for order over 400 Euro
2. Delivery to the Non-EU countries
B. EMS
Zone 5 - Norway, Switzerland, United Kingdom
- Norway - 39 Euro
- Switzerland - 33 Euro
- United Kingdom - 35 Euro
* delivery in 10-15 days
** handling time - two working days
*** free shipping for order over 400 Euro
3. International delivery
A. European Union countries
International Tracked and Signed - 10 euro
* delivery in 7-14 days
** handling time - two working days
*** free shipping for order over 250 Euro
**** shipments can't be sent to mailboxes
B. The rest of the world
International Tracked and Signed - 10 euro
* delivery time 14 -21 working days
** handling time - two working days
*** free shipping for order over 250 Euro
**** shipments can't be sent to mailboxes
We will do our best to meet the delivery deadlines set but this cannot be guaranteed. The duration of the delivery time is subject to the technical conditions under which the activity of courier companies and external factors are carried out, things that cannot be fully controlled. If your order did not arrive on time, you must first check with your local delivery office. We cannot process any complaint for an item that has not been delivered unless at least 10 working days have elapsed since the item was shipped. All requests must be made within 28 working days from the date of shipment (for the date of shipment check the e-mail "Confirm shipment").
Customs and customs duties
There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers must check whether there are customs duties in the country of destination for the products ordered.
Product returns
You are protected by the return policy if you return the products within 7 days of receipt for a full refund of the amounts paid. Please contact our customer service before sending the products back. The gemstones must be returned in good condition, without scratches, chipping or signs of mounting in the jewelry.
Pack your items safely, go to the post office and send the shipment.
Return costs are paid by the buyer unless the fault lies with the seller. In this case, once the payment is returned, the value of the transport will be returned to you as well. Please pack the items for safe shipping and ship them. Reimbursement of the cost for the products is made in approximately three working days from the receipt of the products. Please don't forget to let us know about the shipment and the tracking number to follow the route of your package.